Common questions

After you submit, you’ll get a tracking reference (like MQ-XXXX-XXXX). Open Track in the menu and enter that code or the mobile number you used — either one is enough to see live status.

No. Submit a request with your mobile number and we’ll contact you to confirm details.

Coverage depends on location. Tell us where you need help on the request form — we’ll confirm whether we can take it on.

Pricing depends on location, distance, complexity, urgency, and duration. We’ll share an indicative quote after reviewing your request. Work begins only after you accept the scope and price.

We’ll confirm payment details with your quote. You won’t be asked to pay before scope and pricing are clear.

Where it makes sense for the task, yes — photos, videos, notes, or a simple report. The evidence pack depends on what you asked for.

Many local checks can be arranged within a few days. Timing depends on location, urgency, and the nature of the task. We’ll give you a realistic window when we confirm.

Yes — property watching often works on a schedule (for example monthly). Tell us the cadence you need on the request form and we’ll confirm what’s possible.

A coordinated local person arranged by MateQ. You deal with us as your point of contact — not a marketplace of strangers you have to manage yourself.

No. You deal with MateQ; we arrange the local person. You get one point of contact and a managed result.

We only take legitimate physical and local tasks. We don’t support illegal, harmful, deceptive, or privacy-invasive requests. See our Terms for acceptable use, or Contact us if you’re unsure.

We use them to fulfil and support your request. Evidence and contact details are handled as described in our Privacy Policy — and you can reach us anytime with questions.